PRIVACY POLICY

Last updated: April 2026

1. Who We Are

Bracken Smart Blinds Ltd is a company registered in Northern Ireland with company number NI672562. Our registered office is Unit 11, Ravenhill Business Park, Belfast, BT6 8AW.

If you have any questions about this privacy policy or how we handle your personal data, please contact us at matthew.g@bsmartblinds.com.

2. What Data We Collect

When you submit an enquiry through our website contact form, we collect the following personal information:

  • Full name

  • Email address

  • Phone number

  • Company name

  • Your message

  • Project details

    We only collect information you voluntarily provide to us. We do not collect any sensitive personal data.

3. How We Use Your Data

We use the information you provide to:

  • Respond to your enquiry

  • Provide quotations and specification advice

  • Communicate with you about your project

  • Improve our products and services

We will only use your data for the purposes for which it was collected. We will not use your personal information for unrelated purposes without your knowledge and consent.

4.Legal Basis for Processing

Under UK GDPR, we process your personal data on the following legal bases:

  • Legitimate interests — to respond to your enquiry and provide the services you have requested

  • Consent — where you have opted in to receive marketing communications from us

5. Marketing Communications

We intend to introduce an email newsletter in the future. If we do so, we will only send marketing communications to you if you have explicitly opted in. You will be able to unsubscribe at any time by clicking the unsubscribe link in any marketing email or by contacting us at matthew.g@bsmartblinds.com.

6. Analytics and Tracking

Our website uses the following tools to help us understand how visitors use our site:

Google Analytics — We use Google Analytics to collect anonymised data about how visitors interact with our website, including pages visited, time spent on site, and general geographic location. Google Analytics uses cookies. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on at tools.google.com/dlpage/gaoptout.

Meta (Facebook) Pixel — Our website uses the Meta Pixel, which allows us to measure the effectiveness of our advertising and understand how visitors interact with our website. Meta may use this data in accordance with their own privacy policy, available at facebook.com/privacy/policy.

You can manage your cookie preferences at any time through our cookie banner or by adjusting your browser settings.

7. Third Parties

We use the following trusted third-party services to operate our website and business:

  • Squarespace — our website platform, which processes data on our behalf

  • Google — for analytics and potentially advertising services

  • Meta — for website analytics via the Meta Pixe

  • We do not sell your personal data to any third party. We do not share your personal data with any third parties except as described above or where required by law.

8. Data Retention

We will retain your personal data for as long as is necessary to respond to your enquiry and fulfill any contractual obligations. Where you have not become a customer, we will retain your enquiry data for a reasonable period and then securely delete it.

You may request deletion of your data at any time by contacting us at matthew.g@bsmartblinds.com and we will action your request promptly.

9. Your Rights

Under UK GDPR you have the following rights regarding your personal data:

  • Right to access — you can request a copy of the data we hold about you

  • Right to rectification — you can ask us to correct inaccurate data

  • Right to erasure — you can ask us to delete your data

  • Right to restrict processing — you can ask us to limit how we use your data

  • Right to data portability — you can request your data in a portable format

  • Right to object — you can object to us processing your data for marketing purposes

To exercise any of these rights, please contact us at matthew.g@bsmartblinds.com. We will respond within 30 days.

10. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK supervisory authority for data protection issues. You can contact the ICO at ico.org.uk or by calling 0303 123 1113.

11. Cookies

Our website uses cookies to improve your browsing experience and to help us understand how our site is used. Cookies are small text files stored on your device. You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

For more information about cookies and how to manage them, visit allaboutcookies.org.

12. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

13. Contact Us

or any privacy-related queries please contact:

Bracken Smart Blinds Ltd Company number: NI672562 Unit 11, Ravenhill Business Park Belfast, BT6 8AWEmail: matthew.g@bsmartblinds.com